Tempur99 Privacy Policy – How We Protect the Personal Data of Malaysian Players

1. Introduction & Scope of This Privacy Policy

tempur99 ("we", "Platform", or "tempur99") operates an online sports betting and casino platform accessible at tempur99.site. As the data controller, we are fully responsible for how our users' personal data is collected, processed, stored, and protected.

This Privacy Policy applies to all individuals who:

• Browsing or using the tempur99.site website;
• Registering for or holding an account on the platform tempur99;
• Making any deposit, wager, or financial transaction on tempur99;
• Interact with the customer support team tempur99;
• Receiving any marketing communications from tempur99.

This policy is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and reflects the commitment of tempur99 to handle personal data in a transparent, responsible manner that respects individual rights.

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2. Personal Data We Collect

tempur99 only collects data that is genuinely necessary to deliver the platform's services effectively and securely. The following are the categories of data we collect:

2.1 Registration & Identity Data

When you register an account at tempur99, we collect the following information:

• Full name as shown on your identification document;
• An active Malaysian mobile phone number;
• A valid email address;
• Date of birth (for age verification);
• Your preferred username.

2.2 Identity Verification Data (KYC)

In certain situations, such as when withdrawals exceed the set limits or when required for legal compliance, tempur99 may require:

• A copy of your identity card (MyKad) — front and back;
• Proof of current address (utility bill or bank statement not more than 3 months old);
• Bank statement or proof of ownership of the payment method used.

2.3 Financial Transaction Data

For every deposit and withdrawal you make at tempur99, we record:

• Transaction amount in Malaysian Ringgit (RM);
• Date and time of transaction;
• Payment method used (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks, or FPX);
• Transaction reference number;
• Transaction processing status.

Important note: tempur99 does not store full credit/debit card details or your e-wallet login credentials. All payment processing is handled through secure third-party payment gateways.

2.4 Betting Activity Data

We record all betting activity on the platform tempur99 including:

• Bets placed, markets selected, and odds at the time of the bet;
• Betting results and recorded wins/losses;
• Products used (Sports Betting, Live Casino, table games, slots, e-sports);
• Overall activity history within your account.

2.5 Technical & Usage Data

Automatically while you are using the platform tempur99, our systems collect:

• Your device's IP address;
• The type and version of web browser or application used;
• Device operating system;
• Access log data including pages visited and time of visit;
• Geolocation data at city/state level (not precise GPS);
• Login session information.

Data Category	Sample Data	Requirement
Identity	Name, email address, phone number	Required for registration
KYC	MyKad, proof of address	Required depending on situation
Transactions	MYR amount, payment method, reference	Required for transactions
Betting Activity	Betting history, odds, results	Automatically generated
Technical	IP address, browser, access logs	Automatically generated

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3. How We Collect Personal Data

tempur99 collects personal data through three primary methods:

3.1 Information You Provide Directly

This is data that you provide directly when interacting with the platform tempur99 — for example, when registering a new account, filling in your profile, contacting the support team, completing a deposit or withdrawal form, or participating in any campaign or promotion organised by tempur99.

3.2 Automatically Generated Data

When you browse or use the tempur99, our systems automatically record technical data about your usage. This includes server log data, device information, IP address, and session details. This data is used to maintain account security, detect suspicious activity, and improve platform performance.

3.3 Data From Third Parties

In certain cases, tempur99 may receive data from legitimate third parties, including:

• Payment service providers to verify the status of your transaction;
• Third-party identity verification services for KYC purposes;
• Fraud prevention agencies to ensure platform security.

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4. Purposes for Using Personal Data

tempur99 using your personal data for the following legally recognised purposes:

• Account Management: Creating and maintaining your account, verifying your identity, and ensuring the security of your login;
• Service Delivery: Enabling you to place bets, play casino games, make deposits and withdrawals, and access all platform features tempur99;
• Transaction Processing: Processing and verifying all deposits and withdrawals in Malaysian Ringgit (RM) via supported Malaysian payment methods;
• Legal Compliance: Fulfilling legal obligations including KYC requirements, anti-money laundering compliance, and reporting to the relevant authorities where required by law;
• Platform Security: Detecting and preventing fraud, bot usage, system manipulation, and any activity that violates our Terms & Conditions tempur99;
• Responsible Gaming: Monitoring usage patterns to identify players who may need responsible gambling support and to enforce the limits you have set for yourself;
• Customer Support: Providing effective assistance when you contact the support team tempur99;
• Marketing (with consent): Sending information about promotions, bonuses, and the latest offers tempur99 that may be of interest to you — subject to your consent, which may be withdrawn at any time;
• Platform Improvements: Analysing aggregated usage data to improve user experience, technical performance, and product offerings tempur99.

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5. Data Sharing With Third Parties

tempur99 does not sell or trade your personal data to any party for commercial purposes. However, in the course of operating the platform, we need to share certain data with trusted third parties in the following limited circumstances:

5.1 Payment Service Providers

To process your financial transactions, tempur99 needs to share the necessary transaction information with the payment gateway providers supporting Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX. Such sharing is limited strictly to the information required to complete the transaction in question.

5.2 Gaming Service Providers

Some products within the platform tempur99 — particularly live casino and table games — are provided by third-party gaming software providers. The minimum data required to deliver the gaming experience (such as player ID and relevant balance) may be shared with these providers under strict data protection agreements.

5.3 Legal Requirements

tempur99 may be required to disclose personal data to government authorities, law enforcement bodies, or courts where mandated by Malaysian law or a valid court order. In such situations, we will endeavour to notify you in advance unless prohibited by law.

5.4 Fraud Prevention Services

To protect all players and the integrity of the platform, tempur99 uses third-party analytics and fraud prevention services. Data shared for these purposes is limited to the information necessary to assess security risks and is shared under strict confidentiality agreements.

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6. Data Security Measures

tempur99 invests seriously in security infrastructure to protect your personal data from unauthorised access, alteration, disclosure, or destruction. The key security measures we have implemented are:

• 256-Bit SSL Encryption: All communications between your browser or app and tempur99's servers are encrypted using 256-bit TLS/SSL protocol. This ensures that no third party can intercept or read your data while it is in transit.
• Data-at-Rest Encryption: Sensitive data stored in the database tempur99 — including passwords protected with strong one-way hashing — are encrypted at rest.
• Internal Access Control: Access to user data within tempur99 is restricted on a need-to-know basis. Only staff with a legitimate business need may access user data, and all access is logged and monitored.
• 24/7 Security Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity, intrusion attempts, or security anomalies within the infrastructure tempur99.
• Regular Data Backups: Your data is regularly backed up to a separate, secure server location to ensure service continuity and data protection in the event of an emergency.
• Security Audit: Security infrastructure tempur99 subject to regular security assessments and audits to identify and address any vulnerabilities.

Although tempur99 takes reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account secure — by using a strong password, not sharing your login details, and reporting any suspicious activity to us promptly.

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7. Data Retention Period

tempur99 retain your personal data for as long as your account is active and for a period following account closure as required by law and legitimate business needs. Generally:

• Active Account Data: Retained for as long as your account remains active on the platform tempur99;
• Financial Transaction Data: Retained for a minimum of 7 years following the transaction date, in line with Malaysian accounting and taxation legal requirements;
• KYC Data: Retained for as long as your account is active and for a minimum of 5 years after account closure, in line with anti-money laundering requirements;
• Technical Log Data: Retained for a period of between 6 months and 2 years depending on the type of log and security requirements;
• Support Communication Data: Retained for a minimum of 2 years to allow for the resolution of any disputes that may arise following the relevant interaction.

Once the relevant retention period has expired, tempur99 will securely delete or anonymise your data so that it can no longer be linked to you.

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8. Cookies & Tracking Technologies

Platform tempur99 uses cookies and similar tracking technologies to enhance the user experience and platform security. Below are the types of cookies we use:

8.1 Essential Cookies

These cookies are required for the platform's core functionality tempur99 and cannot be disabled. These include the login session cookie that keeps you logged in while using the platform, security tokens that protect your account from CSRF attacks, and cookies for language and region preferences.

8.2 Performance & Analytics Cookies

These cookies help us understand how players use the platform tempur99 so that we can make improvements. Data collected is in aggregate form and does not personally identify any individual. You may disable these cookies in your browser settings, though this may affect your user experience.

8.3 Functional Cookies

These cookies store your preferences such as your chosen odds format (decimal, fractional, or American), interface language, and other display settings so you do not have to reconfigure them on every visit tempur99.

You can manage your cookie settings through your web browser preferences. Please note that disabling all cookies may affect the full functionality of the platform tempur99, including the ability to log in and place bets.

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9. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and the commitment of tempur99 to privacy, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the tempur99 via email at support@tempur99.site, stating the right you wish to exercise and the information required to verify your identity. We will process your request within 14 business days and notify you of the action taken.

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10. International Data Transfers

In the course of operating the platform, some of your personal data may be processed or stored outside Malaysia — for example, by cloud service providers or gaming software providers operating across multiple locations.

In such circumstances, tempur99 ensures that:

• Data transfers are only made to parties that provide a level of data protection equivalent to Malaysian standards;
• Appropriate contractual agreements are signed with data recipients outside Malaysia to ensure adequate protection;
• Data transfers are limited to the minimum data required for legitimate purposes only;
• You are informed through this Privacy Policy of the possibility of such data transfers occurring.

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11. Children's Privacy

Platform tempur99 is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we become aware that a child's (under 18) personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you believe a minor has registered an account at tempur99, please contact us immediately at support@tempur99.site so that we can take the appropriate action.

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12. Amendments to This Privacy Policy

tempur99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or developments in how we manage user data.

Each time this Privacy Policy is updated, the "Last Updated" date at the top of this document will be revised. For amendments considered material or significant to your rights, tempur99 will notify you via your registered email address or through a notice displayed on the platform at least 7 days before the amendment takes effect.

Continued use of the platform tempur99 after an amendment takes effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes made, you may close your account by contacting our support team.

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13. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how tempur99 handles your personal data, please do not hesitate to contact us:

• Privacy Email: support@tempur99.site — for all enquiries related to data privacy and the exercise of your rights. Response time is within 14 working days for data rights requests, and within 24 hours for general enquiries.
• Live Chat: Click the chat icon at the corner of the platform page tempur99 for immediate support in Bahasa Malaysia or English, available 24 hours a day.
• WhatsApp: Send a message to the support team tempur99 for privacy-related enquiries requiring a prompt response.

We take every privacy-related complaint seriously and are committed to resolving any issue you raise within a reasonable timeframe. If you are unsatisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the PDPA 2010.